In Part One, we explored the discrepancy between advertising and reality. As a follow-up to our series of blogs, we look at how Oklahoma Foundation Solutions (OFS) has the evidence, the standards/controls, and the desire to deliver on our advertised promises. It is possible to have award-winning service and an affordable price for foundation repair projects. They are not mutually exclusive.
Through our signature brand of customer service, documentation, expertise, and consistency, we do not meet expectations. OFS surpasses them.
Unmatched Customer Service
Although advertisements may attract customers to contact us, we understand that it’s the customer experience that determines whether they return and if they recommend us to others. That’s why we prioritize effective communication with our customers and delivering on every promise. It is our goal to make every interaction positive and memorable.
Interesting fact: 47% of our jobs last month were either referrals or repeat customers. It means the world to us when people feel so strongly about our services that they recommend us to an acquaintance, colleague, family member, or friend. We built our company by offering the best foundation repair solutions with world-class customer service, and it’s exciting when people claim that message for themselves. We do not take the responsibility lightly. At OFS, customer satisfaction is our top priority.
“OFS was highly recommended by our daughter. And let me tell you, we were not disappointed! It was a very smooth process from the moment they came to inspect the structure and provide a quote, to the moment they came to install the piers. The team was very nice and hardworking. Our floors are visibly not tilted anymore, so it is nice to see our house isn’t lopsided anymore. My daughter had her piers installed 4 years ago, and the structure is still in great shape! That is why we chose to use them. They guarantee their work and they are reasonably priced. Highly recommend.”
-Cruz C., Google Business Review
Creating Complete Customer Care
A major cornerstone of our success lies in our commitment to providing outstanding customer service. We’re not just here to provide exceptional foundation repair services. We’re here to ensure customers have a seamless and stress-free experience every step of the way. Customers have come to expect the following when they work with us:
- Friendly, knowledgeable expertise. The foundation repair experience starts with a warm welcome and the right guidance to answer your questions from the outset.
- Proactive help. At OFS, we don’t wait for questions or issues to arise; we anticipate customer needs. Our forward-looking approach to customer service is important to our commitment to making the foundation repair experience as smooth as possible.
- Honest recommendations. If it doesn’t need work, we tell you. About half of our foundation repair evaluations in a recent month resulted in us telling the customer that, in our opinion, foundation repair is not needed at this time. We only recommend what is needed. At OFS, we never sacrifice goodwill or reputation for profit.
- Timely responses. We value our customers’ time. Exceptional customer service means swift, reliable responses to inquiries. We are here when needed because providing customers with peace of mind is our mission.
- A team going the extra mile. We will go the extra mile to exceed expectations. Customer satisfaction is our success, and we are here to make it happen.
Providing world-class customer service is our top priority, and we’re proud to be the foundation repair company of choice in Oklahoma. When you choose OFS, you’re not just getting premium quality work. You’re getting an experience that puts you first.
Transparency Through Documentation
At OFS, our commitment to customer service goes hand-in-hand with transparency. We believe in transparency from start to finish. That’s why extensive documentation isn’t just a practice for us. It’s a commitment to your peace of mind. The following are four benefits of extensive documentation for foundation repair companies:
- Clear Communication. Every important detail is documented to ensure a clear line of communication between our team and you. No surprises, no uncertainties. We employ and train inspectors, not salesmen. You will always have access to the person who evaluates your property from start to finish.
- Accountability. Our extensive documentation holds us accountable. You can trust that every decision and action is backed by a comprehensive record. This also eliminates the frustration of having to “start over” every time you speak with us.
- Future Reference. Documentation serves as a valuable resource for future reference. Whether it’s for potential resale or your peace of mind, you have a complete history of the work done on your home.
- Quality Assurance: Rigorous documentation is a cornerstone of our commitment to quality. It ensures that every aspect of your foundation repair meets and exceeds industry standards.
Choosing OFS means choosing a company that prioritizes transparency, accountability, and complete satisfaction. Because when it comes to your home, every detail matters.
Oklahoma Foundation Repair Experts
Industry knowledge is the cornerstone of any successful business. This is especially true when it comes to foundation repair in Oklahoma. A “one size fits all” approach often proves to be extremely costly and ineffective.
With vast foundation repair experience in Oklahoma, our co-owner and chief technician stated, “In thirty-plus years in the Oklahoma foundation repair industry, there is never a day that goes by that I look at homes and all issues the customers are experiencing are exactly the same. Each house is unique, and the process of resolving these issues is not always the same. In my opinion, the use of computer programs and AI is an effort to compensate for experience. Experience and a hands-on approach will always be the solution to your foundation issues. Not a computer-generated report that groups your home with all the rest.” (For more information on OFS’s co-owners, click here).
Case in point, we recently evaluated a property in Edmond, Oklahoma, where the customer had already received several quotes for foundation repair on an addition (“add-on”) at her house. After a thorough evaluation, we determined that the addition was constructed on a four-inch concrete pad with no footing present. We provided a quote to install proper footings and to install hydraulically-driven steel piers to stabilize the addition.
After providing our quote, the customer informed us that none of the other quotes she received addressed the very important issue regarding the footings. The lack of industry knowledge led the other foundation repair companies to provide a quote for work that wasn’t needed and that would not deliver the desired results. Shortly thereafter, we stabilized the addition. When the job was completed, the customer was thrilled with our service. She was also pleased to let us know that, by choosing OFS, she saved a lot of money in the process. Backed by a lifetime transferable warranty, she has peace of mind that the area where we performed the work is structurally sound.
OFS: Maintaining Consistency In Everything We Do
“Consistency is the true foundation of trust. Either keep your promises or do not make them.”
These words capture the essence of our commitment at OFS. Foundation repair companies advertising relies on the dedication to follow through on promises. We don’t just repair foundations. We build trust through every promise we keep. When you choose us, you choose consistency, reliability, and a team dedicated to safeguarding your home’s stability. Your trust is our most valuable asset, and we protect it as diligently as we protect your foundation.
