Foundation Repair Reputation Recipe
What contributes to a foundation repair company’s reputation? What factors lead companies in Oklahoma to a prominent, respected status? And what helps a company become a leader in the industry? For Oklahoma Foundation Solutions (OFS), our singular answer to those questions has been the same: Give customers peace of mind.
At OFS, the goal and the answer to most issues is the same. If a customer is happy and is secure, then we’ve done our job. We will do anything, within reason, to make sure the customer is satisfied. Without that connection, trust, and the foundation for great reputation, a company simply cannot ask for a customer’s trust.
Related Article: Commitment to Cleanup, Commitment to Customers in Foundation Repair
How We Give Peace of Mind
So, what can be done? How does any foundation repair company try to give peace of mind while completing complex projects? While situations may vary, OFS focuses on our core competencies and principles that don’t change. Here are five of our favorite ways we ensure our customers receive peace of mind:
- We hire all-stars. Every accomplished member of our team brings immense value. There are no weak links.
- Our crews, sales team, and administrative team have a passion for ensuring customer satisfaction. It’s more than just a job–our track record and reviews prove it. We make sure the process is stress-free.
- Each branch of our company receives thorough training. From the initial onboarding to the ongoing education and training. No detail is left to question.
- From start to finish, our workflow is thoroughly documented and systematized. We produce consistent, premium quality results day in and day out.
- We make sure each customer feels heard, appreciated, and valued. We take prompt and friendly action each time a customer makes a request or brings an issue to our attention. Customer service and satisfaction is our number one priority.
The bottom line is that we know that our foundation repair services are more than just the work we complete. They represent the reputation we’ve built with thousands of Oklahomans over the years. Doing things the right way–having the customer in mind–is the foundation of that positive reputation.
Rising to Award-Winning Status
By never taking the right way to do things or the customer’s trust for granted, OFS has built a reputation of reliability. In return, the customers have reciprocated the respect.
“Oklahoma Foundation Solutions is a fantastic group that I highly recommend! Jonathan came out and did the assessment, explained to us what the problems were and the work that needed to be done. He answered all our questions and provided us with a very reasonable estimate. Mitch, our project manager, kept us informed as to what the team was working on every step of the way. They were all very professional and polite, their work was amazing, and they got it done fast. I cannot say enough good things about them!”
– Mary B., Google Business Review
Numerous five-star customer reviews on many different websites led home improvement industry leaders like Home Advisor and Angi to take notice. Both of those platforms issued OFS with awards. Angi recognized us and issued OFS the Elite Service Award. Home Advisor followed suit with both an Elite Service Award and a Top Rated Award. The Better Business Bureau rated OFS as A+. Not to be outdone, Build magazine gave OFS the honor of Best Concrete & Foundation Repairs Company – Oklahoma.
Oklahoma Comes First
The national and even international recognition does not distract OFS from what is important, though. We serve thousands of customers in Oklahoma throughout the years. OFS visits roughly a hundred different towns and cities in Oklahoma each year. We prides ourselves in being experts on Oklahoma homes and Oklahoma soil. The state’s and region’s respect is what’s important.
Oklahoma matters. That is why we firmly appreciate it when KFOR News 4 named us their foundation repair expert. We are proud to be the trusted voice in foundation repair for central Oklahoma and beyond. Be it in our videos or monthly articles for KFOR, we continue to try to give back to the community with helpful information.
Conclusions
Oklahoma Foundation Solutions will continue to grow its team of all-stars. We’ll continue to grow and advance our expertise even with a co-owner with several decades of experience. And we will certainly continue to put the customer first. Peace of mind comes first. Reputation and credibility will follow.
